Act quickly and stay safe
If your rental vehicle breaks down, your first priority is safety. Pull over to the side of the road, turn on your hazard lights, and if possible, place a warning triangle. Move away from the roadway, especially on busy routes. Do not attempt repairs yourself unless you are certain you can do so safely and without violating the rental agreement.
Contact the rental partner or assistance
Contact the rental partner or the assistance number provided at pickup immediately. Clearly describe your location, the nature of the problem, and the condition of the vehicle. If you booked through VORIK, you can find the partner's contact details in your confirmation. The partner owns the vehicle and handles assistance. Do not call an external tow service without their approval, as this may void reimbursement.
Prepare your rental to avoid surprises
Before driving off, check the vehicle's condition: tires, fluid levels, lights, brakes. Make sure the contract outlines the breakdown procedure, emergency numbers, and assistance coverage. Ask if an incident report form is provided and how to report an issue. Always keep a copy of the contract and the vehicle documents inside. These precautions take only a few minutes and can save valuable time if problems arise.
Choose a vehicle that fits your trip
Vehicle choice depends on your needs. For city driving or short trips, a compact car may be enough. For travel with multiple passengers and luggage, choose a more spacious model. Consider comfort, trunk capacity, and ease of driving on the roads you plan to use. Do not overestimate your needs: a larger vehicle can be less practical in town. On VORIK, you can compare partner offers based on your criteria, but actual availability depends on the vehicles visible on the platform at the time of your search.
Driver or chauffeured vehicle: what to know
Depending on your destination and driving comfort, you may choose a vehicle with or without a driver. If you drive yourself, ensure you have the required license and understand the partner's conditions. With a driver, arrangements vary by offer. In all cases, verify the exact terms with the partner before confirming, as they can differ from one offer to another.
Documents, deposit, and insurance: check before you go
Before signing, read the clauses on deposit, insurance, and deductible in case of damage. Amounts and coverage vary by partner. Ask for clarification if anything is unclear. Keep a copy of the documents provided and note emergency contacts. In case of a breakdown, your contract is your best ally: it tells you who to call and how to proceed.
In summary
If a breakdown happens, secure your safety, contact the partner, follow their instructions, and avoid any action that could void coverage. Plan ahead by choosing a suitable vehicle and checking rental conditions. To find a vehicle that matches your needs, explore the offers available on VORIK and compare partners. Availability depends on the vehicles visible on the platform.
